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Protecting Seniors and Novice Users: How to Spot and Avoid Fake and Scam Emails

Writer: Bonita PaytonBonita Payton


Scam emails, also known as phishing emails, are designed to deceive you into giving away personal information or money. Recognizing these fraudulent messages is crucial for staying safe online. Here are practical tips and examples to help seniors and novice users identify and avoid fake emails.

Signs of Scam Emails

1. Strange or Unexpected Sender Address

2. Urgent or Threatening Language

  • Emails stating, "Your account will be permanently closed if you don't act immediately!"

3. Poor Grammar and Spelling

  • Example: "You have won $1,000,000 dollers. Click hear to claim now!"

4. Suspicious Attachments or Links

  • Emails asking you to "click here to verify your details" or download a suspicious invoice.

5. Unfamiliar Greetings

  • Generic openings such as "Dear Customer" rather than your actual name.

Common Types of Scam Emails

Banking or Financial Scams

  • "Your bank account has been locked. Click the link to unlock your account immediately."

Prize or Lottery Scams

  • "Congratulations! You've won a lottery. Claim your prize now."



man typing on laptop

  • Emails claiming "Your recent Amazon order receipt is attached" when you haven't purchased anything.

Requests for Personal Information

  • Emails asking explicitly for your social security number, passwords, or banking information.

What Can Happen if You Respond or Open Attachments?

  • Identity Theft: Your personal details could be stolen, resulting in unauthorized purchases or fraud.

  • Financial Loss: Scammers may access your financial information and empty your accounts.

  • Malware Infection: Opening attachments or links can install harmful software, leading to damage or loss of your computer data and privacy breaches.

  • Account Hacking: Responding to scam emails may compromise your online accounts, including emails, social media, and banking.

What to Do if You Receive a Scam Email

  • Do not respond or click on any links or attachments.

  • Report the email as spam or phishing:

    • Gmail: Click on the email, then click the three dots ("More") and select "Report phishing."

    • Outlook: Click on the email, select "Junk," then choose "Phishing."

    • Yahoo: Click on the email, click "Spam," and Yahoo will mark it accordingly.

  • Delete the email immediately to avoid accidental interaction.

Preventing Future Scams

  • Use strong passwords and regularly update them.

  • Enable two-factor authentication on your email and online accounts.

  • Keep software and antivirus protection up to date.

Staying informed and cautious helps protect you and your personal information from scammers. When in doubt, always verify independently by contacting the purported sender through official channels.

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